Procurement: asking vendors for accessibility evidence

Short answer: Ask prospective agencies for WCAG target level, testing methods, sample reports, and remediation SLAs—vague promises convert into expensive lawsuits and rework.

Evidence beats buzzwords in RFPs.

Questions to request

• Which WCAG version/level do you design and test against?
• Manual testing coverage beyond automated scans?
• Training for our editors to avoid regressions?

Contract hooks

Define acceptance criteria for critical templates and forms; include defect windows post-launch.

Ongoing ownership

Accessibility is maintained by content and plugins—plan for updates, not one-time audits.

Frequently asked questions