Choosing metrics that match your business model (not vanity charts)

Choosing metrics that match your business model (not vanity charts) — practical notes for NZ SMEs on NZDH.net.nz.

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Section overview · updated 2026-04-11

Short answer: Pick a handful of metrics tied to revenue or operational capacity—qualified leads, booked jobs, margin per order—not raw sessions alone.

Vanity charts feel productive; they rarely change decisions.

Examples by model

  • Local services: calls, form submissions, booked quotes, show-up rate.
  • Ecommerce: conversion rate, AOV, contribution margin, cart abandonment at key steps.
  • B2B brochure: demo requests, content downloads by ICP, sales-qualified opportunities.

Define “good” before you optimise

Without a baseline and target, any trend looks meaningful. Write down one north-star and two supporting metrics for the quarter.

SEO connection

Track landing pages that produce outcomes, not only rankings—content investments should move commercial URLs, not just blog traffic.

Frequently asked questions

Are rankings useless?

They are noisy diagnostics, not goals—pair with clicks and conversions.

How many KPIs?

Three to five actionable ones beat thirty passive dashboards.