Accessibility & inclusive UX

Captions and transcripts for video and audio (introductory)

Updated 2026-04-11 · Practical guide for NZ small businesses

Short answer: Captions make audiovisual content perceivable when sound is off or unavailable; transcripts add searchability and a non-time-based way to consume content.

They benefit SEO when hosted alongside substantive text, not as hidden keyword blocks.

Minimum viable captions

  • Accurate dialogue and meaningful sounds [door closes].
  • Synced well enough not to distract.
  • On-platform captions where viewers expect them (YouTube, social).

Transcripts

Publish as HTML near the embed; summarise key points up top for skimmers.

Live sessions

Plan ASL/caption providers for public webinars when required; record with captions for replay.

Frequently asked questions

Auto captions enough?

Review and edit for accuracy—brand names and NZ place names often fail.

Does transcript belong in a JSON-LD block only?

Visible transcripts serve humans; hidden dumps look manipulative.