Content, copy & conversion

About pages that build credibility beyond “we are passionate”

Updated 2026-04-11 · Practical guide for NZ small businesses

Short answer: About pages should show who you are through timeline, team roles, operational specifics, and customer outcomes—passion without proof is wallpaper.

Often they rank for brand + intent queries; invest accordingly.

What to include

  • Origin story in 2–3 tight paragraphs—why this business exists.
  • People with photos and responsibilities—humans buy humans.
  • Values demonstrated via policies (warranty, safety, privacy).

Local credibility

Physical presence, service radii, community involvement—only if accurate.

CTA clarity

Tell visitors what to do next; About is not a dead end.

Frequently asked questions

Founder shy on camera?

Use team shots, workshop photos, or voice quotes—still humanise.

Multi-location brands?

Link to location pages; avoid one vague “NZ-wide” paragraph.